Below are some of the more frequently asked questions that we receive. If you have any additional questions that you do not see listed here please feel free to contact us!
How long will delivery take?
Customers can typically expect orders to ship within 7 business days. Actual delivery times will then vary based on how far away customer lives.
Can I cancel my purchase?
Yes you can!! We truly regret to hear of your cancellation. That being said, orders can be canceled before they are shipped. However, once shipped, orders cannot be canceled.
How do I pay for my order?
Once an order is received an invoice will be emailed. Payments can be made using a credit card, debit card or ACH bank transaction. See below for transaction fees.
What's the best way to contact you?
We love talking to customers! You can contact us directly at (419) 345-9734 or we can be reached via email at richardalanstudios@gmail.com
Can I come pickup my order?
Absolutely! We love it when customers come to see us. We offer curbside pick up. Your are also welcome to come and spend some time touring the gallery and studio!
Can I customize my order?
We offer custom orders as well! Please contact us with your ideas and we will send a quote for the custom order. However, we do not offer refunds on custom orders.
When making payments with a credit card or debit card, our payment processing agent will automatically add a 2.9% + .30 cents to your order.
When making payments using an ACH bank transfer the bank will charge a minimum of 1% per transaction.
We would love to talk to you. Contact us today!